FAQ'S
NORMAL QUESTIONS
Delivery times are 3-4 working weeks. Depending on the product, destination, production status and shipping service. Please refer our catalogue and checkout information.
Yes. Custom jackets may require additional production time up to 5 weeks.
International delivery may be available to selected countries. Available destinations and charges are shown at checkout.
International orders may be subject to local taxes, duties or customs charges depending on the destination.
Please contact us immediately if you need to change your address. Once an order has been dispatched, changes will not be possible.
RETURNS QUESTIONS
Items can be returned in the original packaging, tagged, and within 14 days.
Personalised or customised products are not eligible for returns.
Contact us with your order details and photographs where appropriate. We will assess the issue and advise you of the available resolution within 4 weeks.
For standard products, an exchange or return may be possible. Please email us and allow us 10 working days to get back to you.
Please contact us immediately if you need to change your address. Once an order has been dispatched, changes will not be possible.
LEATHER CARE QUESTIONS
Before using any product, be ensure to read the instruction manual, and test it on a discreet area of the leather item.
For better longevity, it is recommended to hang the jacket on an appropriate hanger, which is generally preferable to prolonged folding.
Allow it to dry naturally at room temperature. Avoid direct high heat.
Leather can naturally change appearance through use, light exposure, and environmental conditions.
CUSTOMISATION QUESTIONS
Selected jackets can be customised, and we may also be able to discuss more extensive bespoke requirements.
Colour options depend on the design, leather, and availability. Contact us before ordering if you require a specific colour.
Yes, initials can be added for your bespoke product, subject to availability and an additional charge.
Reference photographs can be useful when discussing a custom concept. However, we cannot guarantee that another brand's garment can be reproduced exactly.
We can discuss general design inspiration, silhouette, colour and features, but we do NOT reproduce protected logos, branding, or counterfeit products.
Lining options depend on the jacket and production requirements, and it is mostly polyester.
For larger or bespoke projects, contact our team with your requirements. We will advise what is technically and commercially possible.